Frequently Asked Questions
Everything you need to know about shopping with Queen.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials ethically sourced?
At Queen, we prioritize sustainability. 80% of our current collection is made from organic or recycled materials, and we only partner with factories that adhere to fair labor practices.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.